Privacy Policy for Xtract

Last Updated: January 2025

Information We Collect

Personal Information:

App usage analytics (anonymous)
Device information (OS version, device model)
Crash reports and error logs
Subscription and payment information (through app stores)

Content Information:

Twitter/X URLs you paste into the app
Video metadata (title, duration, quality)
Downloaded video files (stored locally on your device)
User-created tags and organization data

How We Use Your Information

We use collected information to:

Process video extraction requests
Store downloaded videos locally on your device
Improve app performance and user experience
Provide customer support
Process subscription payments
Send notifications about download completion

Data Storage and Security

Local Storage:

Downloaded videos are stored locally on your device
App settings and preferences are stored locally
User tags and organization data are stored locally
No video content is stored on our servers

Third-Party Services

We may use third-party services for:

Analytics
Payment processing
Customer support

User Rights

Users have the right to:

Access their data
Request data deletion
Opt-out of analytics

Cookies

We do not use cookies in the app.

Children's Privacy

This app is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

Legal Basis (GDPR)

For EU users, our legal basis for processing:

Legitimate interest: App functionality and improvements
Contract performance: Subscription services
Consent: Optional analytics and notifications

Data Retention

Local app data: Until app is uninstalled
Analytics data: 24 months maximum
Support communications: 2 years
Subscription data: As required by app stores

EU Users - Geo-Blocking Regulation

For users in the European Union, we comply with Regulation (EU) 2018/302:

Equal Access:

App available in all 27 EU member states without restrictions
No discrimination based on nationality or place of residence
Equal access to all features and subscription tiers
No geo-blocking within the EU

Pricing and Payments:

Subscription pricing equivalent across all EU countries
Currency conversions handled automatically by app stores
All EU payment methods accepted (via Google Play/Apple App Store)
VAT included in prices and handled by app stores
No additional fees based on country of residence

Your Rights:

All EU residents have equal rights to purchase and use our services
No restrictions based on which EU country you reside in
Same features, pricing, and support for all EU users
Full GDPR data protection rights (see Legal Basis section above)

For EU compliance questions: legal@xtract.media

Contact Information

For privacy-related questions or concerns:

Email: privacy@xtract.media

Support: support@xtract.media

Response time: 24-48 hours

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted in the app and take effect immediately. Continued use of the app after changes constitutes acceptance of the new policy.

By using Xtract, you agree to this privacy policy.