Privacy Policy

Privacy Policy for Xtract

Last Updated: January 2025

Information We Collect

Personal Information:

  • App usage analytics (anonymous)
  • Device information (OS version, device model)
  • Crash reports and error logs
  • Subscription and payment information (through app stores)

Content Information:

  • Twitter/X URLs you paste into the app
  • Video metadata (title, duration, quality)
  • Downloaded video files (stored locally on your device)
  • User-created tags and organization data

How We Use Your Information

We use collected information to:

  • Process video extraction requests
  • Store downloaded videos locally on your device
  • Improve app performance and user experience
  • Provide customer support
  • Process subscription payments
  • Send notifications about download completion

Data Storage and Security

Local Storage:

  • Downloaded videos are stored locally on your device
  • App settings and preferences are stored locally
  • User tags and organization data are stored locally
  • No video content is stored on our servers

Third-Party Services

We may use third-party services for:

  • Analytics
  • Payment processing
  • Customer support

User Rights

Users have the right to:

  • Access their data
  • Request data deletion
  • Opt-out of analytics

Cookies

We do not use cookies in the app.

Children's Privacy

This app is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted in the app and take effect immediately. Continued use of the app after changes constitutes acceptance of the new policy.

Contact Information

For privacy-related questions or concerns:

Email: privacy@xtract.media

Support: support@xtract.media

Response time: 24-48 hours

Legal Basis (GDPR)

For EU users, our legal basis for processing:

  • Legitimate interest: App functionality and improvements
  • Contract performance: Subscription services
  • Consent: Optional analytics and notifications

Data Retention

  • Local app data: Until app is uninstalled
  • Analytics data: 24 months maximum
  • Support communications: 2 years
  • Subscription data: As required by app stores

By using Xtract, you agree to this privacy policy.